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Runner's FAQ (5)

Lists of the most Frequently Asked Questions by RunSignUp Runners.

Account Issues (4)

Resetting Your Password
Why am I being told “There is no account for this email address”?
Where is my registration? I signed up, but cannot find the race in “My Registered Races”.
How do I delete my account?
— Close

Registration Management (4)

I need to update one of my selections, how do I manage my registration?
How do I transfer to a different event/participant?
I lost my confirmation email! Can I have another one sent?
How do I change my registration information?
— Close

Registration Issues (2)

Why isn't a coupon code working?
My group password is not working, can you let me know what it is?
— Close

Financial Issues (4)

My credit card is no longer valid. How do I update my card to receive my refund?
What is this charge on my card?
How do I request a refund?
Can you send me a receipt?
— Close

Race Information (2)

Where do I find race information, such as a course map, packet-pickup details, t-shirt (store merchandise) shipping dates, race parking, etc?
When/Where are Results Posted?
— Close

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