Frequently Asked Questions
MANAGE YOUR REGISTRATION:
Did you know you can easily manage your own RunSignUp profile and race registration? You can change your shirt size, distance, and even transfer your registration to another runner!
To update your personal info (fix a typo in your name, change your email address, etc): Modify Profile
You can also send yourself a new confirmation email: Re-Send Confirmation Email
TRANSFER DISTANCE - CANCEL REGISTRATION:
Race registration fees are non-refundable. If you already registered and will not be racing with us on race day, you are still welcome to pick up your packet (shirt, bib, goody bag) during advanced packet pick up.
Transferring from distance to distance on the same race day can be done through the registration site directly for no additional fee other than the difference in pricing, if transferring to a longer distance. Transferring to a shorter distance is free. Log in to RunSignUp.com and click on the appropriate 'Transfer' tab at the top of the page. You can also transfer to another runner through that link.
If you missed the online cut off for transferring DISTANCES, please stop by the registration tent on race day to notify us of your change to a shorter distance. There is NO FEE to drop to a shorter distance event.
If you want to transfer your registration to a different DATE of a 3W owned event, you can also do this through your RunSignUp account for a $15 fee. We will allow this when requested at least 72 hours BEFORE the start of the event. Run Sign Up will take what you paid, less the $15, and apply to another 3W Races Event date in the same calendar year that you select.
CHILDREN:
Of course your kiddo can participate!
If your child stays in the stroller the whole race, no, you do NOT have to register them as a separate participant.
Our rule is, if they are using their own two feet to participate in one of our races, then, YES, you do need to register them. This is due to safety, participant counts for city permits, and calculation of materials needed for the race!
GPS ACCURACY:
We measure each of our courses using both a Jones Counter (USATF standard) and a bicycle computer. When doing so, we cut each tangent as much as possible. When a GPS device pings back and forth to the satellite, it struggles with significant elevation shifts and multiple turns. So, it is likely that in a course with a lot of hills and or turns, your GPS may read SHORT of the actual distance. In a relatively flat course, oftentimes a GPS device will read LONG as you may have weaved around other runners or made wider turns than the shortest tangents.
PACKET PICK UP:
Can't make it to advanced packet pick up? Send a friend, family member, or teammate! We will allow others to pick up for you. Yes, there is same day pick up available starting 60-90 minutes before the first race starts (see the event website for schedule).
Avoid the lines; pick up early! It's not a secret...it makes race day run smoother for everyone when you pick up your gear in advance. If you can't make it to advanced packet pick up and have to miss out on the race we are unable to get you your packet. Unfortunately we cannot hold it for you to pick up or mail it to you after the race.
If you can't run for any reason, please feel free to still pick up your packet at advanced packet pick up or on race day.
WEATHER:
The race will not be postponed or canceled due to weather unless something SEVERE is happening such as a lightning storm, tornado, extreme low temperatures (below 0*F), or white-out conditions. If that is the case, announcements will be made on the race webpage in addition to racer email communication. 99.9% of the time, the race will go on as scheduled.
VOUCHER/COUPON CODE:
"I received a coupon code, or a voucher toward the price of the race, but it isn't 'applying' and discounting anything off my fee!"
Thanks for your patience, this is an easy fix. First, DO NOT complete your registration. Please email us the voucher/coupon code, a little info on where you got it, and if applicable, a picture of the voucher/gift certificate. We'll get back to you shortly and look into why the code may not be working! If you're on a time crunch because of a price increase, don't worry, we'll honor it when we fix your code.
COURSE CUT-OFF TIME:
Course support and timing is open for 2 hours. Racers must average at least 19 minutes per mile to receive course support.
CUP FREE FINISH:
All 3W Races events maintain a cup free finish area. This means that water will be available for refilling your personal water bottles. Biodegradable, cups will be used on the course, but no disposable cups will be available at the finish line. Thank you!
WALKERS:
Walkers and joggers should always stay to the right, faster runners should pass on the left. Walkers, please keep your groups down to two abreast so that others may pass you.
HEADPHONES:
Yes, you may run with headphones. We just ask that you leave one ear bud out or have the volume low enough to hear important announcements at the start/finish and volunteer/course marshal directions on the course!
DOGS & STROLLERS:
Please leave the dogs and strollers at home for this Louisville event as it contains ROAD portions where we share the street with vehicles.
Strollers are welcome.
MILITARY DISCOUNT:
Yes! Send us your rank and branch to info@3WRaces.com and request a military discount code. We'll send you a 10% off code that you use on all 3W events throughout the calendar year in which it is requested. (Does not apply to 'packaged or bundled' races or virtual events.) You'll also receive special use instructions in the email at that time! Note: may be required to show proof at time of packet pick up!
BAG CHECK:
There is no official bag check. If you need to leave keys at the 3W Races registration tent, you are welcome to do so. There is a water bottle bin/table at the start/finish line.
ASK US:
Have a question that is not covered on this page? No question is too silly to ask regardless of whether you're a rookie or a veteran. Help us improve the FAQ Page! Send your general or specific question(s) to info@3WRaces and type: "ColdRush FAQ" in the subject line!
